Director, Customer Marketing

About Starburst Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment. By future-proofing data architecture, Starburst helps businesses fuel innovation with AI. About The Role This is an exciting opportunity to lead a strategic function at one of the fastest-growing companies in the data industry! In this position, you will play a crucial role in developing and executing our customer marketing strategy that drives customer retention, loyalty, expansion, and advocacy. You will work cross-functionally to create targeted programs that nurture relationships and amplify customer satisfaction. Additionally, you will play a key role in positioning customers as Starburst champions and leverage their success stories to build credibility and attract new customers. As a Director, Customer Marketing At Starburst, You Will

• Develop, plan, and execute a customer marketing strategy aimed at enhancing customer retention, expansion, and customer advocacy.
• Align the customer marketing strategy with the overall company goals and objectives.
• Regularly monitor customer health and satisfaction to proactively identify and address issues before they impact retention.
• Work collaboratively with the broader GTM team to identify and leverage on cross-sell and upsell opportunities based on customer needs and product usage.

Some Of The Things We Look For

• 8+ years of experience in B2B software with 5+ years of experience leading customer marketing, Data and AI experience a plus.
• Track record of developing and executing successful customer marketing strategies and programs that drive business growth.
• Strong communication and storytelling skills
• Excellent project management skills, with the ability to manage multiple competing priorities simultaneously.
• You deeply understand (and use) data to make better decisions and improve performance
• Experience working for start-ups and scale-ups
• Experience in the data management space

Where could this role be based?

• Anywhere in US

Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range. Pay Range $176,000 - $220,000 USD Build your career at Starburst All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future. Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more. We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically. Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #BI-Remote