Client Success Manager

Job Description Our client, a performance marketing agency, is seeking a Client Success Manager to join their team! Please note: this is a remote, contract position offering 25-40 hours/week You'll be joining a dynamic, friendly team that is obsessed with delivering great results in a casual, laid-back remote environment. We're proactive, not reactive, and we're committed to delivering experiences that 'wow'. Key Responsibilities Strategic Media Management

• Develop and oversee comprehensive cross-channel marketing strategies
• Understand and explain the interplay between awareness, consideration, and conversion campaigns
• Analyze view-through and click-through attribution across channels
• Optimize channel mix based on full-funnel performance data
• Guide clients on brand awareness plays such as Connected TV and measurement
• Provide strategic recommendations for budget allocation across channels

Client Leadership & Communication

• Lead weekly client meetings with confidence and strategic insight
• Translate complex performance data into clear, actionable recommendations
• Proactively identify and address potential challenges before they impact performance
• Maintain strong client relationships through consistent, value-added communication
• Present performance updates that connect marketing metrics to business outcomes

Account Management

• Serve as the primary point of contact for assigned clients
• Monitor and analyze cross-channel performance metrics
• Ensure campaign optimization recommendations are implemented effectively
• Coordinate with internal teams on creative asset development and deployment
• Manage project timelines and deliverables
• Run independent analysis reports (80% without strategist involvement)
• Customize and maintain client dashboards
• Identify and present opportunities for account growth

Technical Requirements Media Expertise

• Deep understanding of full-funnel marketing strategies
• Experience with Connected TV advertising and measurement
• Strong grasp of attribution modeling and measurement
• Expertise in performance marketing platforms (Meta, Google, TikTok)
• Understanding of how different channels support each other throughout the customer journey

Analytics & Reporting

• Ability to analyze cross-channel attribution data
• Experience with view-through and click-through conversion analysis
• Proficiency in creating and presenting performance reports
• Understanding of various attribution windows and their impact
• Ability to extract actionable insights from complex data sets

General Requirements

• 3+ years experience in digital marketing and client success roles
• Bachelor's degree in Marketing, Communications, or related field
• Strong project management and organizational skills
• Excellent verbal and written communication abilities
• Experience with remote collaboration tools