Social Media Manager

Job Title: Global Social Media ManagerLocation: AustraliaJob Type: 6 Months Casual Contract | RemoteAbout the Role:

Client is seeking an experienced Global Social Media Manager to expand and manage a globally distributed 24/7 team dedicated to protecting Client reputation on social media. This role will focus on crisis management, influencer engagement, and proactive brand protection strategies. You will lead a team responsible for monitoring and responding to viral content, social media crises, and brand reputation issues while optimizing workflows within Sprinklr.

Key Responsibilities:

• Expand and manage a 24/7 global team dedicated to social media brand protection.
• Onboard and coach new team members while optimizing day-to-day operations.
• Oversee Sprinklr workflows for influencer engagement and crisis management.
• Lead crisis response efforts, including social listening, reporting, and stakeholder coordination.
• Develop executive-level reports and communications for leadership.
• Manage relationships with influencers, celebrities, and key stakeholders to mitigate reputational risks.
• Elevate customer care by integrating a marketing and communications approach.
• Identify operational inefficiencies and propose process improvements.
• Work cross-functionally with policy, legal, PR, and marketing teams.
• Be available for on-call crisis management during nights and weekends as needed.

Basic Qualifications:

• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.
• Minimum of 4 years of experience managing social media for a high-profile brand with reputation concerns.

Preferred Qualifications:

• 6+ years of experience in social media community management and crisis response.
• Expertise in Sprinklr, Brand watch, and other social listening tools.
• Proven experience managing brand crises and influencer relationships.
• Strong project management skills with the ability to handle multiple projects in a fast-paced environment.
• Excellent stakeholder management skills, particularly in high-pressure situations.
• Ability to de-escalate negative engagements and shift brand perception positively.
• Strong written and verbal communication skills with creative copywriting experience.
• Analytical mindset to measure impact and improve social media strategies.
• Ability to work across multiple time zones and handle remote team collaboration.
• Previous experience in customer care operations and social media engagement strategies.

Ready to set off on an incredible career adventure? Take the leap and have a confidential discussion; please email me at Rizwan.Mohammed@adecco.com.au.

To submit your application, please press APPLY NOW