Marketing Client & Project Coordinator

About the Role: Can you “herd cats”?

This position includes a mix of managing ongoing marketing projects and client communication.

The goal of this position is to support and facilitate the relationship between client, process flow, and project implementation. Our goal is to ensure that everyone is working in harmony, client expectations are set, our team is meeting the client’s marketing objectives, and team members’ skills and time are used efficiently.

We want to be clear this position does not include content creation or design. If you’re looking to be a content creator or designer, this is not a position you will enjoy. However, creative thinking is a plus for setting the tone for campaigns and giving direction to copywriters and designers. If you’re looking for a path to marketing strategy, this is a great position to start in.

Key Responsibilities:

• Liaison between the client and the team. This includes daily communication with clients; persistent follow-up with clients and the team on deliverables; assigning & reviewing tasks completed by team members.
• Keep track of retainer hours and billings, regularly update client re: retainer hours. Provide time quotes for activities outside of retainer.
• Responsible for ensuring that all deadlines are met, projects stay within budget, and goals are being achieved.
• Create content calendars.
• Review copy and edit for creative and grammar.
• Email marketing and social media management.
• Schedule meetings, prep agendas, and take detailed notes during meetings.
• Compile and analyze monthly marketing reports.
• Ensure that information for clients is maintained properly in our systems.

Qualities you’ll need to be awesome at this position:

• Clear Communicator: Maintaining positive relationships with clients and the team, and the ability to distill information and disseminate it in an organized, timely fashion, is essential in a collaborative environment.
• Exceptional Planning Abilities: Mastery in orchestrating projects is a must, whether it’s coordinating short-term endeavors that span just a few days or navigating the complexities of longer initiatives that extend over several weeks.
• All About the Details: Embodying a keen attention to detail, your role is crucial in spotting the subtlest inconsistencies within marketing assets and text. With a disciplined and meticulous nature, you maintain an intense focus, enabling you to uncover and address errors while diplomatically sending edits back to our team.
• Resourceful and Love to Problem Solve: A top-notch Marketing Client & Project Coordinator is a creative problem solver, understanding varied user experiences across different technologies and audiences.
• Strong interpersonal skills: Able to collaborate effectively with diverse personalities and remain solution-focused in fast-paced and challenging situations, fostering productive relationships with clients and team members alike.
• High Levels of Openness and Empathy: Marketing is constantly changing and clients and coworkers have a lot on their plates. You’re the type of person who has empathy for others and is not afraid of change, but helps clients through their hesitation to the rapid evolution in marketing.

Job Requirements

• Bachelor’s degree in one of the following: Business Marketing, Business Management, Communications, or English; or a combination of education and relevant work experience.
• 5 years of experience in a marketing position; a position which included data analysis is preferred.
• Retail marketing experience preferred.
• Candidates with hands-on experience planning, setting up, and managing Google Ads and Meta Ads will be prioritized. Candidates who do not have ad experience will be required to obtain Google Ads certification within the first 6 months of employment.
• Experience using Google Analytics, email marketing platforms, and social media platforms.
• Technology Tools: Proficiency in Office 365, AI tools (such as ChatGPT, Claude, or Perplexity), and Slack is preferred. A strong understanding of the digital realm is essential.
• As this is a remote position, you will need to have a fast, reliable internet connection and a functioning computer for the 90-day contract period (it must be a computer, not a mobile device).
• Prior experience working in a remote work setting preferred.
• Must be based in the U.S. in Eastern or Central time zone.

We offer:

• Full Medical & Dental
• 401(k) Plan with Employer Match
• 7 Paid Holidays
• PTO
• Fully remote office
• Company-owned computer after 90 days (you will need to have a reliable computer for your first 90 days of employment).
• Professional development opportunities

About the Company

Technology Therapy® Group is a high-energy, marketing, web, and strategic business coaching firm with a fully remote office based in Rhode Island. Our organization supports growing businesses by providing digital marketing, web development, and support on multiple channels, with a focus on luxury retail, jewelry brands, and home improvement.

As an endlessly curious team of professionals, we’re agile, adaptable, and constantly learning. We have a passion for teaching and empowering growing business owners. Our team’s forward-thinking perspective and openness to new strategies and tools calm clients who are hesitant to change. It’s our pleasure to work alongside small businesses and help them reach the next level.

Learn more about TTG’s values- https://technologytherapy.com/our-values/