Sr Principal Business Partner, Services Operations

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Australia or New Zealand About The Opportunity We are Services Operations team. Our mission is to be immersed in the business and focused on driving growth and operational efficiency. We work closely with our business leaders, thinking strategically and globally. We’re focused on partnering with our business stakeholders on strategy development, data-driven decision-making, and execution on key strategic pillars. As the Senior Principal Business Partner for the region, you are a proactive and hands-on leader, serving as a trusted advisor to the leaders of our APJ Services Organization. In this role, you will build strong relationships with the Services leadership team and collaborate with other functional teams. Additionally, you will provide support for APJ SLT and EOC interaction You will collaborate closely with Services leadership to review and represent APJ in leading operational initiatives aimed at optimizing business performance and driving successful customer outcomes. A key focus of this role is supporting the financial and operational health of the region in partnership with stakeholders, including Sales, Customer Success, Revenue Operations, Finance, and APJ leadership. This involves understanding project financials, monitoring operational movements and their financial impact, and effectively balancing overall revenue and expense levers. You will also need to build strong relationships with other functional departments to influence decisions, identifying insights for business growth and efficiencies (productivity improvement, use cases for technology/automation, process optimization), developing analytical views/dashboards to drive decision-making, and supporting the development as well as tracking against our financial budget. Ultimately, you will help drive business transformation and operational excellence, while aligning our Services strategy to our company’s objectives. What You’ll Get To Do

• Act as a trusted advisor and partner to the business with credibility and influence, from strategy to execution.
• Immerse yourself into the business, understand the strategic vision and learn current operations, so that you can ultimately be seen as part of the leadership team.
• Help create/standardize KPI’s and enable business leaders to manage their teams to core metrics.
• Identify areas of risk or opportunity by conducting detailed analysis of forecast, pipeline, and trending data, with ability to translate quantitative data into actionable recommendations.
• Drive insight and intelligence enabling business transformation.
• Simplify and optimize reports/dashboards or related infrastructure – make consumption of reports/dashboards accessible and relevant for senior leaders.
• Continuously evaluate and identify opportunities to improve efficiency and reduce costs. Coordinate cross-functionally to deliver process improvements, playbooks, technology/product enhancements, and financial forecasting.
• Partner with colleagues across Corporate Strategy, Sales, Managed Services, Marketing, HR, IT, Product Management, and Finance to drive cross-functional improvements.
• Create leader-ready presentations, with accurate data and relevant insights.
• Support strategic projects, as required.

Skills And Experience We Value

• Strong executive presence and communication skills, and an ability to lead through influence and credibility across an organization.
• Solid leadership skills with the ability to act independently and with minimal direction.
• Ability to manage different stakeholders holding different agendas.
• Strong understanding of Services processes and environment (including financial metrics, strategy development, and performance tracking)
• Demonstrate collaborative behaviors to align with executive leadership and cross functional teams.
• Excellent analytical skills combined with strong problem solving and organization skills, and a high attention to detail.
• Sharp business acumen, strong project-management skills, and demonstrated leadership abilities.

What Would Make You Really Stand Out

• Salesforce.com reporting and analytics experience required
• Experience working closely with senior leadership
• Reporting and analytics experience required
• Experience with PowerBI or some data visualization tool an asset
• Bachelor's degree in Business-related discipline; MBA and/or CPA an asset.
• 7+ years of relevant experience in Operations, Finance or Management consulting
• Industry experience in B2B, HCM and/or SaaS technology an asset
• Knowledge of Service organizations an asset

At Dayforce, we are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as individuals of all ages, genders, sexual orientations, cultural backgrounds, abilities, and experiences. If you require support or accessibility accommodations during the recruitment process, please let us know, and we will ensure your needs are met. All data collected from this question will only be accessible by the DE&I team. No one from recruitment can view this data